Our Policy

If you are not 100% happy with your purchase, please let us know within 14 days of purchase. We are happy to exchange the product or issue a store credit given the item is in resalable condition, is unused and unsoiled. Shipping costs with not be refunded.

How our returns work-
1) Email us at hello@thefeltfactory.co.nz
2) Send back the item in original condition
3) We will either exchange or issue a store credit once your returned item has arrived.

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Inglewood, Taranaki
New Zealand
Phone: 0210778720
Email: hello@thefeltfactory.co.nz

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