The Felt Factory
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    • 100% Merino Wool Felt
      • Single Sheets
      • By the Metre
    • Wool Blend Felt
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    • Glitter Felt Balls
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  • Home
  • About Us
  • Shop
    • 100% Merino Wool Felt
      • Single Sheets
      • By the Metre
    • Wool Blend Felt
    • Glitter Felt
    • Felt Balls
    • Glitter Felt Balls
    • Spots and Stripes
    • Felt Shapes
    • Colour Cards
    • Notions
    • Patterns
    • Kits
    • Books
    • DMC Thread
    • Easter
    • Christmas
    • On Sale!
  • Blog
  • Contact

Returns & Exchanges

Our Policy


If you are not 100% happy with your purchase, please let us know within 14 days of purchase. We are happy to exchange the product or issue a store credit given the item is in resalable condition, is unused and unsoiled. Shipping costs with not be refunded.

How our returns work-
1) Email us at hello@thefeltfactory.co.nz
2) Send back the item in original condition
3) We will either exchange or issue a store credit once your returned item has arrived.


Picture
Inglewood, Taranaki
New Zealand

Phone: 0210778720
Email: hello@thefeltfactory.co.nz

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The Felt Factory
New Zealand.

  • Home
  • About Us
  • Shop
    • 100% Merino Wool Felt
      • Single Sheets
      • By the Metre
    • Wool Blend Felt
    • Glitter Felt
    • Felt Balls
    • Glitter Felt Balls
    • Spots and Stripes
    • Felt Shapes
    • Colour Cards
    • Notions
    • Patterns
    • Kits
    • Books
    • DMC Thread
    • Easter
    • Christmas
    • On Sale!
  • Blog
  • Contact